Why You Shouldn’t Use Google Apps Enterprise
October 22nd, 2009Recently, a client wanted just 1 jumbo mailbox for their domain, larger than what I can provide on my hosting platform. Google Apps Enterprise seemed like the perfect fit. 25 Gigs for a reasonable price on the familiar and popular Gmail platform. Perfect right… yes, until you have a question or need support.
Google’s monolith provides no phone number for support, just online forms where you fire your query off and hope for a timely response or resolution.
It has taken Google Enterprise support – 3 weeks to address my issue. That’s right 3 weeks to troubleshoot an email delivery issue. This is the poorest of poor support/service. For a paid service this is unacceptable.
Bottom line, don’t host anything other than personal email with Google Apps. They are not up to the task when it comes to supporting users who depend on reliable email. There are a ton of reputable hosting companies that do excellent email hosting and -gasp- actually have a phone number you can call for support when things go wrong.
Oh and the best part is the issue still isn’t solved and I must continue waiting for replies to emails.
</rant>